Delete your account

Account and data deletion for Castoro: Cutting & Nesting (pro.castoro.app), developed by Dmitry Trofimov.

Request deletion without the app

1. Send an email from the address linked to your Castoro account to support@castoro.pro. support@castoro.pro
2. Use the subject “Delete my Castoro account” and explicitly request deletion of the account and associated data. Do not send your password or verification codes.
3. We may ask you to confirm account ownership. We complete deletion within 30 days after ownership is confirmed and reply by email.

Delete in the app

Sign in to Castoro, open Settings, choose Delete account and confirm. Account deletion is performed when the request succeeds; cloud file cleanup runs in the background.

Data deleted

Your account profile (including email and name), authentication credentials and sessions, verification codes, server projects, catalogs, preferences, calculations and results, and workshops you own with their logos are deleted. Associated cloud files are queued for cleanup.

Data retained and retention periods

Service analytics and crash diagnostics may remain for up to 365 days under our privacy policy. Payment providers and tax authorities may retain transaction and tax records for the statutory retention period applicable to their country; deleting a Castoro account does not override these legal obligations.

Account deletion is irreversible and ends active Castoro Pro access. It does not automatically refund unused paid time.